Shipping information
We work with DHL to ensure your order arrives safely and on time. We pride ourselves on offering fast and reliable shipping free of charge. We offer express shipping to all our customers.
After your order has been shipped, you will receive a tracking number. You can use this number to check the status of your shipment online at any time. https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
Due to the very high demand for our products, our processing time is longer. current usually between 1-3 working days, and shipping and therefore delivery after the shipping confirmation usually between 3-7 working days.
The time until delivery of your order is divided as follows:
(except on public holidays and weekends)
1) Processing time (1-3 working days)
After you have placed your order, it will be checked for completeness and accuracy.
2) Delivery (3-7 working days)
Once your order has been approved for shipment, it will be immediately handed over to our shipping service provider and you will receive your tracking number by email.
Since we store our shipments in international warehouses, the delivery time is 3-7 working days.
Returns
Please note that you are responsible for the return shipping costs. A tracking number is mandatory for your return. Without a tracking number, we cannot accept liability for lost goods. We therefore strongly recommend that you track your return to ensure it arrives safely. Thank you for your understanding, and we look forward to providing you with a pleasant shopping experience.
Please note that processing your return, including checking the returned goods and issuing your refund, can take up to 14 business days. We strive to complete this process as quickly as possible and appreciate your understanding in case of any delays. Your trust is important to us, and we are committed to providing you with the best possible service. Further information regarding returns can be found in our return policy .